Privacy Policy
Last updated: October 2026
Kate Lowndes Interiors (Pty) Ltd (“Kate Lowndes Interiors”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or interact with our services.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
1. Who We Are
Business name: Kate Lowndes Interiors (Pty) Ltd
Company registration number: 2026 / 727018 / 07
Location: Johannesburg, South Africa
Email: kate@klinteriors.co.za
Telephone: +27 82 700 7777
For purposes of POPIA, Kate Lowndes Interiors is the responsible party in respect of personal information that we determine the purpose and means of processing.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect personal information including:
your name and surname;
email address;
telephone or mobile number;
company or business name, where applicable;
information about your proposed interior design project;
messages, enquiries and other information you voluntarily provide to us;
information contained in correspondence between you and Kate Lowndes Interiors;
technical information relating to your use of our website, where collected through website technology, cookies or analytics services; and
any other personal information you choose to provide to us.
We only aim to collect information that is reasonably necessary for the purpose for which it is required.
3. How We Collect Personal Information
We may collect personal information when you:
complete a contact or enquiry form on our website;
contact us by email, telephone or another communication channel;
enquire about our interior design services;
become a client or potential client;
subscribe to communications, where this functionality is offered;
interact with our website or social media pages; or
otherwise provide information to us directly.
In most cases, personal information is collected directly from you.
Certain technical information may also be collected automatically when you visit our website, depending on the website, hosting, analytics and cookie technologies in use.
4. Why We Collect and Use Your Personal Information
We may use personal information for purposes including:
responding to enquiries and requests;
communicating with prospective and existing clients;
understanding your project requirements;
preparing proposals, estimates or quotations;
providing and administering our interior design services;
managing our relationship with clients and suppliers;
maintaining business and administrative records;
improving our website and services;
maintaining the security and functionality of our website;
complying with legal, accounting, regulatory or contractual obligations;
protecting our legal rights and interests; and
sending marketing or promotional communications where legally permitted and appropriate consent has been obtained.
We will not intentionally use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted by law.
5. Providing Personal Information
Providing personal information through our general website enquiry form is voluntary.
However, if you do not provide certain information, such as your name, contact details or sufficient information about your enquiry, we may not be able to respond to you or provide the requested service.
Where certain personal information is required by law or is necessary to fulfil a contractual obligation, we will communicate this where appropriate.
6. Legal Grounds for Processing
Where applicable under POPIA, we may process personal information on the basis that:
you have consented to the processing;
processing is necessary to carry out actions required for the conclusion or performance of an agreement;
processing is required to comply with a legal obligation;
processing protects a legitimate interest of the data subject;
processing is necessary for the proper performance of a public law duty, where applicable; or
processing is necessary for pursuing our legitimate interests or those of a third party, provided that those interests do not unjustifiably prejudice your rights.
7. Sharing Personal Information
We do not sell personal information.
We may share personal information with trusted third parties where reasonably necessary for our business operations or to provide our services.
These may include:
website hosting and website platform providers;
IT and technical service providers;
cloud storage and software providers;
email and communication service providers;
professional advisers, including accountants or legal advisers;
contractors or suppliers involved in a client project;
analytics or website performance providers; and
regulatory, governmental or law enforcement authorities where disclosure is required by law.
Where third-party service providers process personal information on our behalf, we aim to ensure that appropriate safeguards are in place.
8. Website Hosting and Third-Party Services
Our website may be built, hosted or supported using third-party platforms and services.
These providers may process limited technical or personal information in order to provide their services, maintain website functionality, manage hosting, prevent fraud or security threats, or provide analytics.
Third-party platforms operate according to their own privacy and security practices.
Where relevant, personal information may be processed or stored outside South Africa. Where cross-border processing takes place, we will take reasonable steps to ensure that the transfer complies with applicable requirements under POPIA.
9. Cookies and Similar Technologies
Our website may use cookies or similar technologies.
Cookies are small files or pieces of information stored on a visitor's device that may assist with website functionality, security, preferences and analytics.
Depending on the technologies used on the website, cookies may include:
Essential cookies, required for the website to function correctly;
Performance or analytics cookies, used to understand how visitors interact with the website;
Preference cookies, which remember certain visitor preferences; and
Third-party cookies, where functionality is provided by external platforms.
Where required, we will request consent before using non-essential cookies.
You may also be able to control or delete cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
10. Marketing Communications
We may contact you regarding our services where you have requested information, where you are an existing client and the communication is legally permitted, or where you have provided appropriate consent.
We will not send unsolicited electronic direct marketing where this is prohibited by POPIA.
Where marketing communications are sent, you may opt out or unsubscribe at any time using the unsubscribe method provided or by contacting us directly.
Opting out of marketing communications will not prevent us from contacting you where necessary in connection with an existing project, enquiry, contractual relationship or legal obligation.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for as long as required or permitted by applicable law.
Retention periods may differ depending on the type of information and the reason it is being processed.
Where personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal and record-keeping requirements.
12. Security of Personal Information
We take reasonable technical and organisational steps to protect personal information against:
loss;
misuse;
unauthorised access;
unauthorised disclosure;
alteration; or
destruction.
These measures may include access controls, secure systems, reputable service providers and appropriate internal procedures.
However, no website, email service or internet transmission can be guaranteed to be completely secure. You therefore provide information online at your own risk.
13. Your Rights Under POPIA
Subject to applicable law, you may have the right to:
be informed when your personal information is collected;
request confirmation of whether we hold personal information about you;
request access to personal information we hold about you;
request the correction or updating of inaccurate information;
request the deletion or destruction of personal information where permitted;
object to certain processing of your personal information;
withdraw consent where processing is based on consent;
object to the use of your information for direct marketing; and
lodge a complaint with the Information Regulator of South Africa.
We may need to verify your identity before processing certain requests.
14. Links to External Websites
Our website may contain links to third-party websites or social media platforms.
Kate Lowndes Interiors does not control these external websites and is not responsible for their privacy practices or content.
We recommend reviewing the privacy policies of any third-party websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
our website;
our business or services;
the way we process personal information;
technology used on the website; or
applicable legal or regulatory requirements.
The latest version will be published on this page, together with the date on which it was last updated.
